Terms of Service

Article 1 (Purpose)

These Terms of Service set forth the matters concerning the Company and its members regarding the use of Tokki (https://tokki-ai.com), Tokki Edu (https://edu.tokki-ai.com), and related services (hereinafter "Services") provided by Tokki Inc. (hereinafter "Company").

Article 2 (Effect of Terms)

1. These Terms become effective upon public announcement and agreement by the other party. These Terms are publicly announced by posting on the Company's website (https://tokki-ai.com).
2. The Company may revise these Terms within the scope that does not violate relevant laws such as the "Act on the Regulation of Terms and Conditions."
3. When revising these Terms, the Company shall announce the effective date and reasons for revision on the Company's website at least 7 days before the effective date. However, revisions unfavorable to members shall be announced at least 30 days before the effective date.
4. The revised Terms announced in accordance with paragraph 3 shall also apply to existing members.

Article 3 (Interpretation and Jurisdiction)

1. Matters not stipulated in these Terms and interpretation of these Terms shall be governed by relevant laws and commercial practices.
2. In case of disputes between the Company and members, the competent court shall be the Seongnam Branch of the Suwon District Court.

Article 4 (Definition of Terms)

The definitions of terms used in these Terms are as follows:

1. "Member" refers to a person who has registered as a member by providing personal information to the Company and can continuously use the services provided by the Company.
2. "ID" refers to an email address or combination of letters and numbers determined by the member and approved by the Company for member identification and service use.
3. "Password" refers to a combination of letters and numbers approved by the Company to verify that the member matches the assigned ID.
4. "Service" refers to the conversational AI-based education platform and related additional services provided by the Company.
5. "Content" refers to AI learning content, conversation data, learning materials, etc. provided within the Service.

Article 5 (Membership Registration)

1. Membership is registered when an applicant fills in member information according to the form prescribed by the Company, applies for membership, and the Company approves it. Special usage contracts such as bulk service usage are provided through separate agreements.
2. The Company may refuse membership registration or restrict, permanently ban, or revoke membership in the following cases:
   • When applying under someone else's name
   • When required information is not provided or false information is provided
   • When applying or acting with the purpose of violating relevant laws
   • When applying or acting with the purpose of disturbing public order or good morals
   • When interfering with others' use of services or stealing their information
   • When not complying with the obligations in Article 12
3. For applications under paragraph 1, the Company may request identity verification depending on the type of member.
4. When the Company revokes membership, it shall cancel the member registration. In this case, the member shall be notified in advance and given an opportunity to explain. However, if notification is not possible due to the member's fault, notification may be omitted.

Article 6 (Collection and Use of Personal Information)

1. The Company establishes and implements a Privacy Policy and complies with laws regarding the collection, use, and protection of personal information. The Privacy Policy is always posted at the bottom of the website.
2. The Company may not use personal information provided by members for purposes other than this Service.
3. The Company may not provide personal information provided by members to third parties without prior consent from the member. However, exceptions are made in the following cases:
   • When requested by government agencies pursuant to relevant laws
   • When there is a purpose for criminal investigation
   • When using member information (name, email) for business communication
   • When provided in a form that cannot identify specific customers for statistical compilation, academic research, or market research

Article 7 (Membership Withdrawal)

1. Members may request withdrawal from the Company at any time, and the Company shall process the withdrawal immediately.
2. If a member has active paid services that have not expired, withdrawal is possible after canceling the relevant services.
3. Upon withdrawal, the member's learning data and personal information shall be processed in accordance with the Privacy Policy.

Article 8 (Notification to Members)

1. When the Company notifies members, it may do so via the email address submitted by the member to the Company.
2. For notifications to an unspecified number of members, the Company may substitute individual notifications by posting on the Company's bulletin board for at least one week.

Article 9 (Provision of Services)

1. The Company provides the following services:
   • Conversational AI-based education service (Tokki Edu)
   • AI learning content and personalized learning experience
   • Learning data analysis and reporting service
   • Other services determined by the Company
2. In principle, services are provided 24 hours a day, 365 days a year. However, the Company may temporarily suspend services when necessary for system maintenance.
3. When there are changes to the content, usage methods, or usage hours of services, the Company shall post the reasons for change, the changed service content, and the provision date on the initial screen of the service before the change.

Article 10 (Copyright and Management of Posts)

1. The copyright of posts made by members within the Service (hereinafter "Posts") belongs to the author of the respective post.
2. Posts may be exposed in search results and service-related promotions, and may be partially modified, reproduced, or edited to the extent necessary for such exposure. In this case, the Company complies with copyright law regulations, and members may delete the relevant posts through the customer center or management functions within the Service.
3. When the Company wishes to use member posts in ways other than those described in paragraph 2, it shall obtain prior consent from the member via email or other means.
4. If a member's post contains content that violates relevant laws such as the "Information and Communications Network Act" or "Copyright Act," rights holders may request suspension and deletion of the post according to procedures prescribed by relevant laws, and the Company may take temporary measures on the post even without a request from the rights holder.
5. Conversation data generated during the AI learning process may be utilized in anonymized form to improve service quality.

Article 11 (Obligations of the Company)

1. The Company shall do its best to provide continuous and stable services as set forth in these Terms.
2. The Company shall always implement administrative and technical security measures for members' personal information to ensure the best information security.
3. The Company shall do its best to maintain e-commerce order through fair and sound operation, and maximize customer satisfaction by providing quality AI education services through continuous research and development.
4. When complaints and problems raised by members are deemed legitimate, the Company shall immediately address them as a priority. However, if prompt processing is difficult, the Company shall immediately notify the member of the reason and processing schedule.
5. The Company shall actively cooperate with requests for materials necessary for consumer protection activities by consumer protection organizations and public institutions.

Article 12 (Obligations of Members)

1. All responsibility for ID and password management lies with the member.
2. Members shall not allow third parties to know their ID and password.
3. Members shall not engage in the following activities:
   • Registration of false information when applying or making changes
   • Stealing others' information
   • Altering information posted by the Company
   • Sending or posting information other than that prescribed by the Company (computer programs, etc.)
   • Infringing on intellectual property rights such as copyrights of the Company and third parties
   • Acts that damage the reputation or interfere with the business of the Company and third parties
   • Disclosing or posting obscene or violent messages, images, sounds, or other information contrary to public order and morals
   • Attempting to generate inappropriate content by abusing AI services
   • Acts that interfere with normal service operation
   • Other illegal or unfair acts
4. Members shall comply with matters stipulated in these Terms and relevant laws.
5. Members may not copy, reproduce, modify, translate, publish, or otherwise use information obtained through the Service or provide it to others without prior approval from the Company.

Article 13 (Limitation of Liability)

1. The Company is exempt from responsibility for service provision when services cannot be provided due to force majeure such as natural disasters.
2. The Company is not responsible for service usage disruptions caused by the member's fault.
3. The Company is not responsible for cases caused by service failures from service providers other than the Company.
4. The Company is not responsible for the reliability, accuracy, etc. of information, materials, and facts posted by members in connection with the Service.
5. The Company is exempt from responsibility when transactions are made between members or between members and third parties through the Service.
6. The Company is not responsible for use of services provided free of charge unless otherwise specified by relevant laws.
7. The application of these Terms is limited to members who have entered into a service agreement, and the Company is exempt from responsibility for any compensation or litigation against third parties.
8. The Company does not guarantee the accuracy of AI-generated content, and members should use AI responses only as reference material.

Article 14 (Withdrawal and Termination)

1. Members who have entered into a paid service agreement with the Company may withdraw their subscription within a certain period as prescribed by relevant laws.
2. However, the Company's paid services may include services for which withdrawal is not possible. In such cases, the Company takes necessary measures under relevant laws to restrict the right of withdrawal.
3. Refund processing due to subscription withdrawal and contract termination shall be in accordance with the Company's refund policy.

Addendum